Retain
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+8%
decrease in customer contact rate
+€80,000
saved on customer support costs
+15%
time saved on ticket management
Customize your dashboards according to your needs.
- Inform Customer support and online shoppers in case of an important issue
- Understand what is going on at any given time in order to take action to resolve the issue
- Have more bargaining power when negotiating contracts with your carriers
Gain reliable insights into delivery incidents to efficiently manage them across teams.
- Gain immediate visual insight into shipping operations' health with graphs displaying incident trends and total affected parcels.
- Delve deeper into incident data by cross-referencing types with dates, carriers, destinations, and more for precise issue verification.
- Set up automated report dispatches at specific times to proactively manage incidents and contact affected customers regularly.
Enhance customer support efficiency by providing real-time alerts for shipping incidents directly within all your CRM tools.
- Inform your support agents immediately when something goes awry with your shipments so they can take action and reassure your customers.
- Receive order alerts from a variety of channels, from Zendesk & Gorgias to your own webhook channel
- Gain efficiency by choosing when to notify CS with alerts
Create instant or periodic reports to generate and receive customizable reports with the columns of their choice and for the period of their choice.
- Access all shipping data without having to connect to Shipup reports.
- Choose which information to share with your team.
- Build your own analysis based on raw data sent to you.
Customize your dashboards according to your needs.
- Inform Customer support and online shoppers in case of an important issue
- Understand what is going on at any given time in order to take action to resolve the issue
- Have more bargaining power when negotiating contracts with your carriers
Gain reliable insights into delivery incidents to efficiently manage them across teams.
- Gain immediate visual insight into shipping operations' health with graphs displaying incident trends and total affected parcels.
- Delve deeper into incident data by cross-referencing types with dates, carriers, destinations, and more for precise issue verification.
- Set up automated report dispatches at specific times to proactively manage incidents and contact affected customers regularly.
Thanks to our Chrome extension, every time an agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer.
- Increase customer support efficiency by centralizing all delivery information in one plage.
- Instantly display all tracking data related to that specific customer in one CRM.
- Integrate with a variety of CRMs, including Zendesk, Salesforce and Gorgias.
Customize your dashboards according to your needs.
- Inform Customer support and online shoppers in case of an important issue
- Understand what is going on at any given time in order to take action to resolve the issue
- Have more bargaining power when negotiating contracts with your carriers
Chrome extension
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Order tracking
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Incident dashboard
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Claim dashboard
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Integrations
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Shipup allows
our customer team to
focus their time beyond
ticket management
Jen Howell
Ready to reshape your post-purchase experience?
Book a demo
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